Terms
AI terms
From language model to AI agent, and the rules around them. A short, plain explanation of each term.
13 terms
A to Z.
AI agent
An AI agent is AI that takes steps itself to finish a task: looking things up, choosing and acting in other software. What it is and its limits.
Read moreAI assistant
An AI assistant helps you with text, questions and small tasks, often in software you already use. What it is, how it works and what to watch for.
Read moreAI hallucination
An AI hallucination is an answer that sounds convincing but is wrong. Why language models do this and how to check an AI answer.
Read moreAI literacy
AI literacy is knowing how AI works, where it goes wrong and how to use it well. What it means and what Article 4 of the EU AI Act requires.
Read moreAI policy
An AI policy is your company's set of agreements on using AI: which tools, which data and who checks. What goes in it, in brief.
Read moreAI register
An AI register is an overview of the AI tools in your business: what, for what, by whom and with which data. What goes in it and whether it is mandatory.
Read moreChatbot
A chatbot holds a conversation in text or speech. The difference between a chatbot with fixed answers and an AI chatbot, and what to watch for.
Read moreEU AI Act (AI-verordening)
The EU AI Act (AI-verordening) is the European law on AI. Which risk categories exist, which rules apply when and what the 2026 amendment means.
Read moreGenerative AI
Generative AI creates new text, images or summaries based on an instruction. What it is, how it works and what to watch for as a business.
Read moreHuman in the loop
Human in the loop means: AI makes a proposal, a person decides. What it is, when the law requires it and how to set it up in your business.
Read moreLLM (large language model)
An LLM (large language model) is the language model behind services like ChatGPT. It keeps predicting the next word. What that means for your business.
Read morePrompt
A prompt is the instruction you give an AI tool. What do you put in it (task, context, form) and which data do you leave out? Explanation with an example.
Read moreRAG (retrieval-augmented generation)
RAG lets a language model search your own documents first and then answer, with a reference to the source. How it works and what to look out for.
Read moreArticles
More detail in an article.
Article · 10 min read
What does an AI consultant do?
What does an AI consultant do, what do you get and how do they differ from an implementation partner? With questions for the first meeting.
Read moreArticle · 11 min read
When does an AI agent make sense for your business?
What is an AI agent, how does it differ from a chatbot or AI assistant, and which tasks suit it? With the rules, the risks and how to start small.
Read moreArticle · 10 min read
What is an AI assistant on your own documents?
Ask your own manuals and procedures questions: how an AI assistant on your documents works, what your office suite already does and what to watch.
Read moreArticle · 10 min read
ChatGPT, Copilot or Claude: which AI suits your business?
ChatGPT, Copilot or Claude for your business? An honest comparison of business plans, how you pay, administration and data.
Read moreArticle · 9 min read
Is AI literacy mandatory? What you need to arrange
AI literacy is mandatory for businesses that use AI. What Article 4 of the EU AI Act has required since July 2026, and how to arrange it.
Read moreArticle · 9 min read
AI policy example: what does a one-page AI policy look like?
A one-page AI policy you can adopt: which tools are allowed, which data stays out and who checks. With an example of an AI register.
Read moreArticle · 8 min read
How do you automate customer service with AI?
Automating customer service with AI: which questions work, chatbot or draft reply, what the EU AI Act requires and what stays human work.
Read moreArticle · 15 min read
How do you process email automatically with AI?
Process email automatically with AI: recognise mail, put data into your systems and prepare drafts. What works, what doesn't and what to watch out for?
Read moreArticle · 14 min read
What can AI do in work preparation for construction and installation?
AI in work preparation for construction and installation: what it can do now with specifications, purchasing and files, what not, and how to start small.
Read moreArticle · 16 min read
Are there grants for AI and automation in SMEs?
Grants for automation or AI in SMEs? What SLIM, MIT, WBSO and other schemes do and don't pay for, and why you shouldn't count on them.
Read moreArticle · 15 min read
What does AI cost an SME?
What does AI cost your business? Read about the types of cost, what sets the price, how to compare quotes and which costs are easy to forget.
Read moreNext step
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